Our American Heritage

 A Store with a Unique Focus on Quality Hand Crafted Products from America and Old World Europe

Shipping

Shipping charges cannot be determined until we pack & weight your order

Most Orders Shipped Within 1 Business Day

Please Note: With the rise in gas prices - FedEx has instituted higher rates and surcharges

Shipping Map - Approximate Delivery Times

We Ship FedEx Ground & Air

US Postal Service Priority Mail also Available - New Rates start at Minimum with $100 insurance is $ 12.00

Sorry - No Shipments to APO's, Alaska or Hawaii Due to Excessive Damages in Shipping

For Information on Canadian Shipments Click Here

All Items Shipped from Philadelphia, Pennsylvania

No Sales Tax on out of state shipments

We ship Monday to Friday - Allow 1 working day to pack your order

Note: If you are located in a very rural location add an additional day

Mid November to Christmas - add one to two additional days

Second Day and Next Day Shipping Available at additional cost

We Can Not be responsible for time certain deliveries except next day & 2nd day air express

Shipping Charges are based on weight, distance, box size and urban or rural delivery area

Shipping Charges are rising due to higher fuel costs - All Services have added a Fuel Surcharge

We Charge what the shipping cost actually is to ship your package NOT a percentage

Minimum Shipping Charge is $ 7.35 in zone 1 & 2

Minimum Shipping Charge is $ 8.85 in zone 3 & 4

Minimum Shipping Charge is $9.85 in zone 5

High Value shipments (Over $ 300) will require a signature for delivery.

 Please consider if possible to receive your package at your business address

or have a neighbor take in the package for you. 

We are Not responsible for missing packages that have been delivered

We are a RETAIL STORE open to the public. Please DO NOT contact us for wholesale orders or catalogs if you are a retailer.

Placing an Order: Orders can either be emailed, phoned in or faxed.

To place an order by phone: Please use our toll free number if outside of Pennsylvania (866-884-3299) or in Pennsylvania (610-695-8151).

FOR LARGE ORDERS: Please EMAIL THE ORDER or fax it us at this phone number: 610-695-0980

We are more than happy to SPECIAL ORDER items that we don't have in stock, if available.

A 50% NON-REFUNDABLE DEPOSIT WILL BE REQUIRED AT THE TIME THE SPECIAL ORDER IS PLACED. SPECIAL ORDERS ARE NOT RETURNABLE.

THE FOLLOWING INFORMATION IS REQUIRED FOR ALL ORDERS
YOUR NAME
BILLING ADDRESS (WE MUST HAVE THE BILLING ADDRESS FOR THE CREDIT CARD PROVIDED)
SHIPPING ADDRESS (if different from the credit card)
EMAIL ADDRESS: we will have FedEx send you a shipping confirmation with the tracking number
DAY TIME PHONE NUMBER
VISA, MasterCard, American Express CREDIT CARD'S (with expiration date and security code*)

* Visa, MasterCard & American Express Cards - Located on the back, Signature line, to the right of the last four digits of your card number. 

We can not process your order without this security number

It proves that you actually have the credit card in your possession and is not someone reading off a stolen bill or someone who has gotten your number otherwise

ITEMS YOU ARE ORDERING:
Item Number or Style Number or Name of Item
Quantity for each item
Designer name if pertinent

TO PLACE AN ORDER BY EMAIL: Please email us a list of the pieces/items you are interested in. We will then email or call you back confirming the pieces we currently have in stock.  WE PREFER THAT YOU EMAIL US with your credit card using 2 separate emails, one with the first set of numbers, the second with the remaining numbers, Expiration Date & Security Code. This is a VERY secure way to send your credit card information via email. Please make sure your to include your name and a day time phone number with both emails.  Otherwise, call us 866-884-3299

Terms of Sales:

We accept credit card payments only for internet sales (Visa, MasterCard, American Express).  Shipping and insurance charges will be added to your order.
 

Gift Wrap: Sorry we do not gift wrap, but gift boxes and bag are available for most standard and small items, depending on size and type of merchandise.  We can ship your gifts for you, gift cards are available.

Returns:
We do accept returns for internet sales except for special orders and seasonal merchandise. However, THE RETURN MUST BE AUTHORIZED BY EMAILING OR CALLING US to receive an RMA. No returns will be accepted without an authorized RMA.  All returns must be sent back to us in the same condition that we sent the item to you. THE PACKAGE MUST BE INSURED. If you return an item to us and it is uninsured, and it breaks upon shipping back to us......we will NOT ISSUE CREDIT TO YOU. We inspect ALL merchandise before it is shipped to insure that it is in 100% satisfactory condition.  However, if you do ship the items back to us and they arrive in the same condition that we sent the item to you, we will then credit your credit card for the amount of the items returned, but not the shipping costs. ITEMS MUST BE RETURNED WITHIN 15 DAYS OF THE DATE OF THE INVOICE, OTHERWISE THEY WILL NOT BE ACCEPTED.  Items may be subject to a 20% restocking fee.
 

Lay-Away: We're sorry but we do not accept lay-away orders.

Special Orders: Special orders require a 50% deposit at the time the order is placed. The remainder of the balance will be charged to the credit card you provide when the item is shipped to you. IF WE SPECIAL ORDER AN ITEM FOR YOU, IT CAN NOT BE ACCEPTED FOR RETURN.  Please note most of our items are hand crafted, we will give you an estimate of the time necessary based on prior experience with that vendor but we can't foretell exactly. Please allow sufficient time especially for European orders.

SHIPPING: We ship via Federal Express Ground & Air.  We do NOT accept international orders. We can also ship via US Postal Service Priority Mail, shipping charges cannot be determined before we pack and weight your order.

Damages:
Please inspect your order immediately upon receipt.  If an item is damaged in shipping you must notify us by phone or email within 3 business days. Please keep all packing materials.  We pack extremely well and have a extremely low rate of damaged items.

Store Ordering Hours:

Phone orders taken Monday 10AM to 4PM, Tuesday to Saturday 10am-5pm (Eastern Time). If you are ordering by phone please try to call during those hours so we can assist you in person. Otherwise, please fax or email us. 

Canada Shipping Information

Please note that all prices and rates listed on this website refer to U.S. dollars.

Shipping Methods/Times

We generally use FedEx Ground for shipments to Canada. Shipping times for the major Canadian cities averages 4 -7 business days, excluding any delays due to customs. Shipping to more remote areas may add several additional business days.

Please note that items ordered together are not necessarily shipped together and may be received separately. Your credit card will not be charged until your order or applicable portion of your order is ready for shipment.

Sorry, we currently do not ship orders to be shipped to the Northwest Territories and Yukon Territories of Canada.

Customs Charges

We are required by law to reveal the contents of packages shipped to Canada and to state the full value of the shipment, even if the package contains a gift. Customs charges may be levied when the package reaches Canada.

You, the customer are responsible for any duties, tariffs, taxes, or customs brokerage fees. These amounts must be paid at the time of delivery, so please choose a shipping address at which someone will be able to accept delivery. We are not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office for further information. If for any reason the package is seized by customs officials, we will not issue you a refund unless all products are returned to us in their original condition. If the package is returned to us by customs officials or delivery is otherwise unsuccessful, shipping charges are not refundable. Additional shipping charges will apply if we need to reship a package that is returned to us due to delivery problems.

Canada Shipping Rates

We calculate shipping rates in a manner that approximates our actual shipping costs.

Shipping rates vary depending on the (1) size/weight of the item and (2) your location. Small items (such as bowls and small dishes) cost less to ship, large/heavy items cost more to ship. Many of the the large/heavy items are deemed oversized packages by Federal Express. Each box shipped to Canada has a minimum shipping rate of $16.

Please note that FedEx or UPS charges approximately 50% more for deliveries to certain remote areas. if we determine that the actual shipping costs will be substantial, we will contact you for approval prior to shipment.

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