Shipping at Our American Heritage

The Our American Heritage Shop

 The Store with a Unique Focus on Quality Hand Crafted Products from America and Old World Europe

Shipping

Shipping charges cannot be determined until we pack & weight your order

Most Orders Shipped Within 1 to 2 Business Days

Shipping Map - Approximate Delivery Times

We Ship FedEx Ground & Air

Rates start at Minimum $ 8.70 with $100 insurance

Sorry - No Shipments to Canada, APO's, Alaska or Hawaii Due to Excessive Damages in Shipping

All Items Shipped from Newtown Square, Pennsylvania Zip 19073 (15 miles outside of Philadelphia)

No Sales Tax on out of state shipments

We ship Tuesday to Friday - Allow 1 to 2 working days to pack your order

FedEx delivers Monday to Saturday

Zone 6 Zone 5 Zone 4 Zone 3 Zone 2
5 to 6 Days 4 to 5 Days 3 to 4 Days 2 to 3 Days 1 to 2 Days

The Rates Below Vary - FedEx will charge a Fuel Surcharge for some rural areas

Home Delivery Charge is $ 1.50, Insurance coverage is 75 per $ 100,

Signature request adds $ 3.00 (Values over $ 300)

Weight in LBS Zone 6 Zone 5 Zone 4 Zone 3 Zone 2
1 LB 9.35 8.95 8.65 8.35 7.90
5 LB 10.65 10.25 9.85 9.45 8.85
10 LB 12.45 11.90 11.65 11.05 10.15
15 LB 14.65 13.75 12.85 12.35 11.65

Note: If you are located in a very rural location add an additional day

Mid November to Christmas - add one to two additional days

Third Day, Second Day and Next Day Shipping Available at additional cost

We Can Not be responsible for time certain deliveries except next day & 2nd day air express

Shipping Charges are based on weight, distance, box size and urban or rural delivery area

Shipping Charges are rising due to higher fuel costs - All Services have added a Fuel Surcharge

We Charge what the shipping cost actually is to ship your package NOT a percentage

High Value shipments (Over $ 300) will require a signature for delivery.

 Please consider if possible to receive your package at your business address

or have a neighbor take in the package for you. 

We are Not responsible for missing packages that have been delivered

 

Furniture Shipping: Is via PackShip USA

They pick up items after inspection by us, blanket wrap, take it to their warehouse, wrap it, box it,

put it on a pallet and ship via freight companies.  Items are insured for 100% of their value.

unless specified as "White Glove" (additional cost) all deliveries are "drop off" driver will take

off the back of the truck but is NOT responsible to bring the item up to or inside the house.  You are required to do so.

No orders taken up steps to upper floors

PLEASE NOTE: All prices are subject to change without notice.

We are a RETAIL STORE open to the public. Please DO NOT contact us for wholesale orders or catalogs if you are a retailer.

Placing an Order: Orders can either be emailed, phoned in or faxed.

To place an order by phone: Please use our toll free number if outside of Pennsylvania (866-884-3299) or in Pennsylvania (610-695-8151).

FOR LARGE ORDERS: Please EMAIL THE ORDER or fax it us at this phone number: 610-695-0980

We are more than happy to SPECIAL ORDER items that we don't have in stock, if available.

A 50% NON-REFUNDABLE DEPOSIT WILL BE REQUIRED AT THE TIME THE SPECIAL ORDER IS PLACED. SPECIAL ORDERS ARE NOT RETURNABLE or can not be cancelled after 48 hours.  Balance is charged including shipping / delivery when the item is completed.

 

THE FOLLOWING INFORMATION IS REQUIRED FOR ALL ORDERS
YOUR NAME
BILLING ADDRESS
(WE MUST HAVE THE BILLING ADDRESS FOR THE CREDIT CARD PROVIDED)
SHIPPING ADDRESS (if different from the credit card)
EMAIL ADDRESS: we will have FedEx send you a shipping confirmation with the tracking number
DAY TIME PHONE NUMBER
VISA, MasterCard, American Express CREDIT CARD'S (with expiration date and security code*)

* Visa, MasterCard & American Express Cards - Located on the back, Signature line, to the right of the last four digits of your card number. 

We can not process your order without this security number

It proves that you actually have the credit card in your possession and is not someone reading off a

stolen bill or someone who has gotten your number otherwise

ITEMS YOU ARE ORDERING:
Item Number or Style Number or Name of Item
Quantity for each item
Designer name if pertinent

TO PLACE AN ORDER BY EMAIL: Please email us a list of the pieces/items you are interested in. We will then email or call you back confirming the pieces we currently have in stock.  WE PREFER THAT YOU EMAIL US with your credit card using 2 separate emails, one with the first set of numbers, the second with the remaining numbers, Expiration Date & Security Code. This is a VERY secure way to send your credit card information via email. Please make sure your to include your name and a day time phone number with both emails.  Otherwise, call us 866-884-3299

Terms of Sales:

We accept credit card payments only for internet sales (Visa, MasterCard, American Express, Discover Card). 

Shipping / Delivery and insurance charges will be added to your order, sales tax for Pennsylvania order is 6%. 

No Sales Tax for Out of State orders.
 

Gift Wrap: Sorry we do not gift wrap, but gift boxes and bag are available for most standard and small items, depending on size and type of merchandise.  We can ship your gifts for you, gift cards are available.


Returns:
We do accept returns for internet sales except for special orders and seasonal merchandise. However, THE RETURN MUST BE AUTHORIZED BY EMAILING OR CALLING US to receive an RMA. No returns will be accepted without an authorized RMA.  All returns must be sent back to us in the same condition that we sent the item to you. THE PACKAGE MUST BE INSURED. If you return an item to us and it is uninsured, and it breaks upon shipping back to us......we will NOT ISSUE CREDIT TO YOU. We inspect ALL merchandise before it is shipped to insure that it is in 100% satisfactory condition.  However, if you do ship the items back to us and they arrive in the same condition that we sent the item to you, we will then credit your credit card for the amount of the items returned, but not the shipping costs. ITEMS MUST BE RETURNED WITHIN 15 DAYS OF THE DATE OF THE INVOICE, OTHERWISE THEY WILL NOT BE ACCEPTED.  Items may be subject up to a 20% restocking fee.
 

Lay-Away: We're sorry but we do not accept lay-away orders.


Special Orders: Special orders may require up to a 50% deposit at the time the order is placed. The remainder of the balance will be charged to the credit card you provided when the item is either shipped or in the case of Custom Pottery, Furniture, Rugs & Linens when the item is ready. IF WE SPECIAL ORDER AN ITEM FOR YOU, IT CAN NOT BE ACCEPTED FOR RETURN or Cancelled.  Please note most of our items are hand crafted, we will give you an estimate of the time necessary based on prior experience with that vendor but we can't foretell exactly. Please allow sufficient time especially for Furniture and European orders.

SHIPPING: We ship via Federal Express Ground & Air.  We do NOT accept international orders.

We can also ship via US Postal Service Priority Mail,

Exact Shipping charges cannot be determined before we pack and weight your order.

Damages:
Please inspect your order immediately upon receipt.  If an item is damaged in shipping you must notify us by phone or email within 3 business days. Please keep all packing materials.  We pack extremely well and have a extremely low rate of damaged items.


Store Ordering Hours:

Phone orders taken Tuesday to Friday 10AM to 5PM (Eastern Time) Saturday 10am - 4pm (Eastern Time), Closed Sunday & Mondays but we check for messages. If you are ordering by phone please try to call during those hours so we can assist you in person. Otherwise, please fax or email us. 

Canada Shipping Information   (Sorry - At This Time We are NOT SHIPPING to Canada)

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