The Heritage Shop at St. Alban's is a wholly owned division of the PCG Company. A retail brick & mortar retail store located in Newtown Square, Pennsylvania. Unlike most on-line sites that don't inform you of what is in stock and are run out of a house not open to the public, our on-line store is an extension of our retail store. We don't hide our store policies, we ask you to call to place an order for two simple reasons 1: When you call we can verify that the item you want to order is in stock at our store and that we can ship it to you or as a gift without delay. Our store is open 6 days a week so you can visit us. Our friendly staff is always available to assist you in the store or over the phone. 2: No one can steal your Credit Information, we do NOT keep your information on any computer. When your items is ready to be shipped, we key your credit card number into a credit card terminal NOT a computer, receive the authorization slip then shred your information slip. If you ask us we will keep your name & phone number but never any credit info CANCELLATION, RETURN, and EXCHANGE POLICY If you are not satisfied with your purchase, you may return it within 10 days of receipt of shipment, excluding special ordered items, cosmetic products, fabrics, Antiques, Art work, Art pottery and Art Glass, Calendars, Collectables, Holiday and Seasonal Merchandise, Clothing & Accessories, Foods, Furniture, Rugs, Clocks, Plate Racks, Linens and any Personalized and/or special order items including stationary and invitations. ALL sales on the above merchandise is considered FINAL. NO Returns, credits or adjustments will be made. Authorized returns must be unused, in its original condition and packaging with all factory labels attached and may be returned for a refund (refunds are only processed in the manner in which they were ordered), exchange or store credit. Please see below on How to Make a Return or Exchange. Please contact us within 3 days of receipt to report any damage. All sales are final 10 days after you receive the item(s); no returns will be accepted after this time. All delivery costs are non-refundable. Return shipping costs are the responsibility of the customer; please see below about returns on items shipped with a Free Shipping Promotion. We may impose a restocking fee for return of non-defective items. Free Shipping Promotion Returns: We offer free delivery on some items. If you choose to return an item that was shipped to you with this incentive, you will receive a refund for the item minus the delivery costs. Furniture orders are all considered Final Sales - The item has been inspected several times both by store management and the manufacturer / craftsperson. We take great care in wrapping the item(s) for transport. You MUST inspect the item IMMEDIATELY on delivery, note to the driver any thing that you feel is not as it should be prior to the driver leaving. We can not be responsible for anything after the driver leaves. If you have a problem and it was a manufacturing defect we will have the manufacturer determine how the item will be repaired. Special Orders: The American Heritage offers you the ability to special order products that are not usually stocked. As special orders are items specifically ordered for you from the manufacturer, full payment is processed at time of order placement and the order is immediately made with the manufacturer. Special orders are shipped to you as soon as they arrive from the manufacturer. Due to the nature of special orders, after 48 hours of your order placement, we will not be able to cancel your order and issue a refund; all sales are final on special order items after 48 hours. If you have any questions about special orders, please call our shop and we will be glad to assist you.
HOW TO MAKE A RETURN or EXCHANGE? To make a return or exchange, simply call us within 10 days of receipt of the item to receive a Return Merchandise Authorization Number (RMA). All returned packages require a RMA and must arrive to our store within 10 days of the receipt of the Return Authorization Number. All returns or exchanges must be accompanied by a copy of the purchase receipt. All items MUST be in Unused, New condition, with all packaging, labels, wrapping included. Once we receive your return, we will issue a refund, credit or exchange within 20 business days. If we receive a return without a Return Authorization Number, or it arrives after 15 days of issuing the RAN, or if we find that the merchandise has been used, your merchandise will be sent back to you at your expense. If we send Replacement items to you you MUST ship the original items back to us within 15 days or we will charge you for the replacements plus all shipping costs. You should ship your package to the address below via a tractable, insured delivery method to protect against loss or damage; Our American Heritage is not responsible for any shipping loss or damage on returned items. Items returned may be subject to restocking fees of 10% to 20% depending on the item. Shipping cost are NOT refundable. DO NOT Expect to match previously purchased items or colors that you may have We CAN NOT Guarantee items will match We will Not accept returns on that basis Warranty We sell hand crafted products that require care and common sense use by the consumer. Pottery and glassware do not have a warranty. Most pottery pieces have a care card included but you, the consumer need to exercise care in use. Don't place a hot item from the oven or microwave on a stone or tile counter. Don't use a pottery item to cook long times in a microwave, use a glass, Pyrex container. If you have a question, call us. DELIVERY TIMES We try to ship all in stock products within 2 to 3 business days. Most products are shipped next day. Occasionally issues arise that are beyond our control that incur additional shipping times (i.e., manufacturers experiencing a backup in production). If this occurs you will be contacted as soon as we are made aware that a problem exists but we can not be responsible for delays from the manufacturer or US Customs. Special order items are NOT Cancelable nor will any credit be issued for delays beyond our control. If you need expedited shipping please let us know. As a consumer you must allow sufficient time for custom / special orders. Furniture will require upto 8 weeks (sometimes longer), linens may require up to six or seven weeks. GREEN STATEMENT Our American Heritage cares about the environment and want our children to be able to enjoy of the beauties and conveniences we have had the luxury of using. That is why we reuse and/or recycles almost 100% of its packaging materials in an effort to send as little as possible to the land fills; thus saving energy, petroleum resources, and woodland resources. Therefore, when you receive your package, please don't be put off by the reused box or shipping materials. We also request that you kindly recycle the packaging materials you receive from us. Together we can all make a difference. DELIVERY SERVICES Free shipping offer is for ground shipping to one address within the continental United States. Expedited delivery services are available at an additional cost. Gift certificates, shipping and handling and taxes do not apply toward the purchase requirement. Offer subject to adjustment due to returns, cancellations, and exchanges. Offer not valid on previous purchases. Not valid with any other offer. DELIVERY PROBLEMS If you receive an item that is damaged - Call us immediately! We will have the delivery company pickup the damaged items and reship your desired item from our stock. Please note that you MUST open the package within 48 hours of its receipt to inspect the items. We can not be responsible for packages not opened and inspected within 48 of receipt. Delivery Charges We ship via Federal Express Ground and offers FedEx Express Delivery when requested at an additional charge. We charge the actual cost of shipping your package, not a percentage so until your package is packed & weighted we can not give you an exact cost. If you live in a rural area far from major towns it will cost more. High value items must be signed for - you may have items delivered to your business, your neighbor or another person that can sign for receipt.
BUY AMERICAN We try to offer unique hand crafted merchandise from Artisans in the United States, Canada and Old World Europe (England, France, Italy, Poland). We strive NOT to purchase items made in China so we will not add to our trade imbalance. Over 96 percent of our goods offered come from the United States, Canada and Old World Europe. That might cost a little more but quality and product safety will provide you peace of mind when you give or use our products. | 