The Our American Heritage Shop

 The Store with a Unique Focus on Quality Hand Crafted Products from America and Old World Europe

 

Policies

 

The Heritage Shop is a wholly owned division of the PCG Company. 

 

1: When you call we can verify that the item you want to order is in stock at our store and that we can ship it to you or as a gift without delay.  Our staff is available to assist you in the store or over the phone.

 

2: No one can steal your Credit Information, we do NOT keep your information on any computer.  When your items are finished or ready in the case of special orders including furniture, linens, rugs, etc., we charge credit card on a credit card terminal NOT a computer, receive the authorization slip then shred your information slip.  If you ask us we will keep your name & phone number but never any credit info 

 

CANCELLATION, RETURN, and EXCHANGE POLICY

If you are not satisfied with your in stock purchase, you may return it within 7 days of receipt of shipment, excluding special ordered items, furniture, cosmetic products, fabrics, Antiques, Art work, Art pottery and Art Glass, Calendars, Collectables, Holiday and Seasonal Merchandise, Clothing & Accessories, Foods, Rugs, Clocks, Plate Racks, Linens and any Personalized and/or special order items including stationary and invitations.  ALL sales on the above merchandise is considered FINAL.

NO Returns, credits or adjustments will be made.

 

Authorized returns must be unused, in its original condition and packaging with all factory labels attached and may be returned for a refund (refunds are only processed in the manner in which they were ordered), exchange or store credit.  Please see below on How to Make a Return or Exchange.  Please contact us within 3 days of receipt to report any damage.  All sales are final 7 days after you receive the item(s); no returns will be accepted after this time.  We may impose a restocking fee for return of non-defective items.

 

FURNITURE: All Furniture sales are considered complete and final at the time of delivery.  The customer is asked to look the item over, if no damage is noted at this time the sale is considered complete and NO after the fact claims will be considered.   The customer is totally responsible for the environment to maintain proper conditions for wood furniture.  These include proper humidity levels, no direct exposure to sunlight or hot air heat registers.  All delivery costs are non-refundable.  Return shipping costs are the responsibility of the customer. 

Furniture orders are all considered Final Sales - We will charge a 33% deposit, we charge your credit card for the complete balance amount less deposit when the item is finished by the maker. The item would be inspected several times both by ourselves and the manufacturer / craftsperson.  We take great care in wrapping the item(s) for transport.  We use PackShip to pickup and package items for non-local delivery.  Unless you specify in house White Glove delivery, (additional cost) deliveries are DROP OFF, you are are responsible for moving the item into your house.  White Glove delivery where the item is brought into your home is available at additional charge.  No item will be brought up stairs to an upper floor. You MUST inspect the item IMMEDIATELY on delivery, note to the driver any thing that you feel is not as it should be prior to the driver leavingWe can not be responsible for anything after the driver leaves

 

Special Orders:  The American Heritage Shop offers you the ability to special order products that are not usually stocked.  As special orders are items specifically ordered for you from the manufacturer, full payment may be processed at time of order placement and the order is made with the manufacturer.  Special orders are shipped to you as soon as they arrive from the manufacturer.  Due to the nature of special orders, after 48 hours of your order placement, we will not be able to cancel your order and issue a refund o r switch the ordered item; all sales are final on special order items after 48 hours.  If you have any questions about special orders, please call our shop and we will be glad to assist you.

HOW TO MAKE A RETURN or EXCHANGE?

To make a return or exchange, simply call us within 7 days of receipt of the item to receive a Return Merchandise Authorization Number (RMA).  All returned packages require a RMA and must arrive to our store within 7 days of the receipt of the Return Authorization Number.  All returns or exchanges must be accompanied by a copy of the purchase receipt.  All items MUST be in Unused, New condition, with all packaging, labels, wrapping included.  Once we receive your return, we will issue a refund, credit or exchange within 20 business days.  If we receive a return without a Return Authorization Number, or it arrives after 15 days of issuing the RAN, or if we find that the merchandise has been used, your merchandise will be sent back to you at your expense.  If we send Replacement items to you you MUST ship the original items back to us within 15 days or we will charge you for the replacements plus all shipping costs.  You should ship your package to the address below via a tractable, insured delivery method to protect against loss or damage; American Heritage shop is not responsible for any shipping loss or damage on returned items.  Items returned may be subject to restocking fees of 10% to 20% depending on the item.  Shipping cost are NOT refundable.

The Heritage Shop, Mail to 3553 West Chester Pike  Unit 153  Newtown Square PA 19073

 

 DO NOT Expect to match previously purchased items

 

 or colors that you may have

 

 We CAN NOT Guarantee items will match

 

 We will Not accept returns on that basis

 

Warranty

We sell hand crafted products that require care and common sense use by the consumer.  Pottery and glassware do not have a warranty, the consumer needs to exercise care in use.  Don't place a hot item from the oven or microwave on a stone or tile counter.  Don't use a pottery item to cook long times in a microwave, use a glass, Pyrex container. If you have a question, call us.  Furniture is NOT warranted due to the fact we have no know or control of the environment it is placed.  The consumer MUST exercise proper care.

 

DELIVERY TIMES

We try to ship all in stock products within 2 to 3 business days.  Most products are shipped next day.  Occasionally issues arise that are beyond our control that incur additional shipping times (i.e., manufacturers experiencing a backup in production).  If this occurs you will be contacted as soon as we are made aware that a problem exists but we can not be responsible for delays from the manufacturer or US Customs.  Special order items are NOT Cancelable nor will any credit be issued for delays beyond our control. If you need expedited shipping please let us know.  As a consumer you must allow sufficient time for custom / special orders.  Furniture will require upto 8 weeks (sometimes longer), linens may require up to six or seven weeks.  We have no control over crafting time for furniture or pottery. Please do not count on having items by a date certain.  Custom made items take time to craft, we use craftsmen that don't cut corners,  please allow sufficient time for manufacturer and delivery. Furniture delivery is limited to weekdays or special deliveries on Sundays.  Our own furniture deliveries will be brought into to your house provided there are no more than 4 to 6 steps, the door is wide enought to fit the item.  We DO NOT Deliver to Second Floors or carry furniture around the back or side of the house.

 

GREEN STATEMENT

The American Heritage Shop cares about the environment and want our children to be able to enjoy of the beauties and conveniences we have had the luxury of using.  That is why we reuse and/or recycles almost 100% of its packaging materials in an effort to send as little as possible to the land fills; thus saving energy, petroleum resources, and woodland resources.  Therefore, when you receive your package, please don't be put off by the reused box or shipping materials.  We also request that you kindly recycle the packaging materials you receive from us. Together we can all make a difference.

 

DELIVERY SERVICES

We provide ground shipping to addresses within the continental United States via FedEx Ground.  Expedited delivery services are available at an additional cost.  Furniture is shipped via PackShip. We do not add any handling or packing charges, we pass through the actual shipping charges for your sale not a percentage of the sale. 

Delivery Charges

We ship via Federal Express Ground and offer FedEx Express Delivery when requested at an additional charge. We charge the actual cost of shipping your package, not a percentage so until your package is packed & weighted we can not give you an exact cost.  If you live in a rural area far from major towns it will cost more.  High value items must be signed for - you may have items delivered to your business, your neighbor or another person that can sign for receipt. We do not ship overseas or to Canada or Mexico.  Sorry at this time we do NOT ship to APO addresses due to excessive damages.

DELIVERY PROBLEMS

If you receive an item that is damaged - Call us immediately!  We will have the delivery company pickup the damaged items and reship your desired item from our stock.  Please note that you MUST open the package within 72 hours of its receipt to inspect the items.   We can not be responsible for packages not opened and inspected within 72 hours of receipt.  You MUST retain the package and damaged item for the delivery company to inspect.

 

BUY AMERICAN

We try to offer unique hand crafted merchandise from Artisans in the United States, especially Pennsylvania, Canada and Old World Europe (England, France, Italy, Poland).  We strive NOT to purchase items made in China or India so we will not add to our trade imbalance.  Over 96 percent of our goods offered come from the United States, Canada and Old World Europe.  That might cost a little more but quality and product safety will provide you peace of mind when you give or use our products.

Purchases

Warranty

Returns

In the store we accept cash, local checks (with picture ID), sorry no new accounts or starter checks accepted. All checks must have name and address imprinted and match the address on your drivers license, local bank only - sorry - no out of state banks.  We do accept Money Orders and Travelers Checks from USA banks. Credit cards accepted: Visa, MasterCard, Discover, Amex

Sorry - No Checks accepted for

 internet sales at this time.

For internet sales we accept Credit Cards - Visa, MasterCard , Amex and Discover for the exact amount of the sale including any taxes and shipping. 

Most of our items are hand made and/or hand crafted and may vary in color, pattern, shape, size or other physical characteristics.  These are traits of hand craftsmanship, no two pieces made by hand can be exactly the same, these are signs of uniqueness and NOT defects.

Furniture, Glassware & Pottery have NO Warranty. 

Proper use and care is the responsibility of the purchaser.

 

 

 

Furniture problems MUST be noted at

Time of Delivery to Driver

NO After the Fact Claims will be Accepted

 

Other Products

Note: Damage MUST be reported in

 72 hours of receipt.

 

You must call first for an Return authorization. Items returned without Authorization will NOT be credited

Purchase Notes

We Do Have a Minimum Sale amount of $ 15 before shipping / postage.

Gift certificates can Not be returned and only 5% or under $5.00 may be refunded as change from a gift certificate purchase.  Returned items from gift certificate sales will be issued a store credit only.

Please understand that for most of the items we sell there is no warranty unless supplied by the manufacturer.  Due to the variables of use for the products we can not provide any warranty on these products.

No other warranty is expressed or implied.

 Returns Must be received within

7 days after you receive

 authorization to return the item.

Items that are returned and are not defective may be subject to a restocking fee up to 20% based on the item returned.

Please Note:

Special Order items

 That is: Items not carried in store stock that must be ordered specifically for a customer) are not returnable or cancelable once ordered

These Require a

NON-REFUNDABLE Complete Payment at time of the order

Shipping costs are NOT Refundable

The finish and color samples, shown within our catalog or website, are used to show approximate color.   Because of the variation of color in printing, and the varying qualities of computer monitors, you should be aware that there will be some color variance from catalog or computer samples to the actual finish sample.  Also we can not take pictures of every item, pictures are a representation of the item and the actual item may vary.

Due to the difference in natural wood grain and hand glazing on painted and stained finishes, you should also expect variances from our small actual wood finish samples to the finished product.  An “exact” match is not possible. 

You may return with authorization any regular item, within 7 (seven) days of receipt.

 Excluding

Antiques, Art work, Art Glass and Art Pottery, Calendars, Collectables, Cosmetics, Holiday and Seasonal Merchandise, Clothing & Accessories, Foods & Cosmetic items, Furniture, Rugs, Clocks, Plate Racks, Linens and any Personalized  and/or special order items including stationary and invitations. 

All Sales of the above items are

 

FINAL - Sorry NO Exceptions

Seasonal and/or

 

 Holiday Merchandise

 

 is NOT returnable

DO NOT Expect to match

 previously purchased items that

 you may have. 

 

We CAN NOT Guarantee

items will match

 

 We will Not accept returns on that basis

Return shipping charges are NOT refundable.  Returned items MUST be in 100% salable condition.  Items with damaged or incomplete packaging will not be credited.

Web Errors: We do our best to be exact with pricing & descriptions of items we offer on our internet site.  We take the utmost care to mark items when sold and insure the correct price is posted.  However some mistakes will slip by our safeguards, however we will not be  accountable for simple errors.  Pricing in the store will reflect the correct price of any item(s).

We sell hand made/crafted items - No two will be exactly alike.  Please do not expect the exactness of factory made goods.

Special Order Items

 Require a Deposit -

 that is NOT Refundable or

 able to be applied to

 another item.

Collectables if opened are NOT Returnable.

Polish Stoneware is NOT Returnable without the Manufacturer's Sticker intact

Foods, Cosmetics, Clothing, Jewelry that has been worn are not returnable.

Special Sale or Close Out Goods are NOT returnable.

Sale Items - Unless specified, sales are limited to stock on hand

Note:  Prices subject to change without notice

Sales Tax

We collect Sales Taxes (6%) for in Pennsylvania sales only.  This is for items delivered to a Pennsylvania address only NOT for items purchased by a resident of Pennsylvania and shipped to addresses outside of Pennsylvania.

 

 

Refunds will be made in the same tender as purchased.  Without a receipt, only store credit will be issued. Items paid by check must wait two weeks for clearing and a check will be mailed to you.

 

Defective special order items will be replaced with that EXACT item only.  Hand Crafted special orders take time.  We can not be responsible for artists or manufacturer's failure to make any item in a stated length of time.  We will quote the time to create a custom piece on what we are told by the artist and manufacturer plus prior experience with them.  In any case your deposit will not be refunded unless artist or manufacturer agrees to return deposit. 

Shipping, handling, insurance and gift wrap charges are NOT refunded.  Customer is responsible for shipping and packaging return costs.  If a  shipped item is damaged upon receipt please notify us within 72 hours and the carrier (UPS, Federal Express or common carrier) at the phone numbers on your receipt.

Items MUST be returned in original manufacturers package with all parts, tags, etc for return credit.  Items not complete can not be returned.  Customer is responsible for any return shipping costs and these costs are not refundable.  Customer is responsible to pack item securely so it will not be damaged in shipping.  Customer bears responsibility until item is received.  Returned items must be insured - customer bears all responsibility for returns.

Disputes

Customer agrees to Pennsylvania Commercial Laws and all disputes will be settled by arbitration held in person in Delaware County, Pennsylvania only

 Please note by accessing and viewing our website you agree to the all the terms above

 

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