Our American Heritage

 A Store with a Unique Focus on Quality Hand Crafted Products from America and Old World Europe

 

Policies

 

Purchases

In the store we accept cash, local checks (with picture ID), sorry no new accounts or starter checks accepted. All checks must have name and address imprinted and match the address on your drivers license, local bank only - sorry - no out of state banks.  We do accept Money Orders and Travelers Checks from USA banks. Credit cards accepted: Visa, MasterCard, American Express.

Sorry - No Checks or Discover Card accepted for internet sales.

For internet sales we accept Credit Cards - Visa, MasterCard  and American Express for the exact amount of the sale including any taxes and shipping. 


Purchase Notes

Gift certificates can Not be returned and only 5% or under $5.00 may be refunded as change from a gift certificate purchase.  Returned items from gift certificate sales will be issued a store credit only.

Items that are returned and are not defective may be subject to a restocking fee up to 20% based on the item returned.

Please Note:

Special Order items

 (That is: Items not carried in store stock that must be ordered specifically for a customer) are not returnable or cancellable once ordered

Seasonal or Holiday Merchandise is NOT returnable .

Holiday merchandise &/or decorations are not returnable.

Collectables if opened are NOT Returnable.

Foods, Cosmetics, Jewelry that has been worn are not returnable.

Special Sale or Close Out Goods are NOT returnable.

Sale Items - Unless specified, sales are limited to stock on hand

Note:  Prices subject to change without notice

 

 

 

Warranty

Most of our items are hand made and/or hand crafted and may vary in color, pattern, shape, size or other physical characteristics.  These are traits of hand craftsmanship, no two pieces made by hand can be exactly the same, these are signs of uniqueness and NOT defects.

If you feel an item is defective after our return period please contact us and we will review each problem and try to satisfy your difficulty to the best of our ability.

The finish and color samples, shown within our catalog or website, are used to show approximate color.   Because of the variation of color in printing, and the varying qualities of computer monitors, you should be aware that there will be some color variance from catalog or computer samples to the actual finish sample.

Due to the difference in natural wood grain and hand glazing on painted and stained finishes, you should also expect variances from our small actual wood finish samples to the finished product.  An “exact” match is not possible. 

We sell hand made/crafted items - No two will be exactly alike.  Please do not expect the exactness of factory made goods. Also DO NOT Expect to match previously purchased items that you may have.  We CAN NOT Guarantee items will match and We Can Not accept returns on that basis.

Please understand that for most of the items we sell there is no warranty unless supplied by the manufacturer.  Due to the variables of use for the products we can not provide any warranty on these products.

No other warranty is expressed or implied.

Note

Damages MUST be reported in 72 hours of receipt.

 

Returns Must be received in 10 businesses days after you receive authorization to return the item.

Returns

You may return any regular item, excluding

Antiques, Art work, Calendars, Collectables, Holiday and Seasonal Merchandise, Foods & Gourmet items, Furniture, Personalized  and special order items

within 15 days

with a receipt.

 You must call first for an RMA authorization.  Refunds will be made in the same tender as purchased.  Without a receipt, only store credit will be issued. Items paid by check must wait two weeks for clearing and a check will be mailed to you.

Return shipping charges are NOT refundable.  Returned items MUST be in salable condition.  Items with damaged or incomplete packaging will not be credited.

Antiques, Art work, Furniture, Seasonal and special order items are NOT returnable.

Special Order Items Require a 50% Deposit - that is NOT Refundable or able to be applied to another item.

Defective special order items will be replaced with EXACT item only.  Hand Crafted special orders take time.  We can not be responsible for artists or manufacturer's failure to make any item in a stated length of time.  We will quote the time to create a custom piece on what we are told by the artist and manufacturer plus prior experience with them.  In any case your deposit will not be refunded unless artist or manufacturer agrees to return deposit. 

Shipping, handling, insurance and gift wrap charges are NOT refunded.  Customer is responsible for shipping and packaging return costs.  If a  shipped item is damaged upon receipt please notify us within 72 hours and the carrier (UPS, Federal Express or common carrier) at the phone numbers on your receipt.

Items MUST be returned in original manufacturers package with all parts, tags, etc for return credit.  Items not complete can not be returned.  Customer is responsible for any return shipping costs and these costs are not refundable.  Customer is responsible to pack item securely so it will not be damaged in shipping.  Customer bears responsibility until item is received.  Returned items must be insured - customer bears all responsibility for returns.

Customer agrees to Pennsylvania Commercial Laws and all disputes will be settled by arbitration held in Delaware County, Pennsylvania

Shipping

We ship via Federal Express or US Postal Service and furniture is via common carrier or high value furniture is via moving company.  All shipped items over $ 300 require a signature for delivery.  We do charge for packaging, shipping costs, gift wrap (if desired/available, gift boxes/bags available for most items - free) and insurance.  Items shipped outside of Pennsylvania at this time do not have sales tax added.

View Shipping Charges


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