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Purchases
In the store we accept cash, local
checks (with picture ID), sorry no new accounts or starter checks
accepted. All checks must have name and address imprinted and match the
address on your drivers license, local bank only - sorry - no out of state
banks. We do accept Money Orders and Travelers Checks from USA
banks. Credit cards accepted: Visa, MasterCard, American Express.
Sorry - No Checks or Discover Card accepted for internet
sales.
For internet sales we accept Credit
Cards - Visa, MasterCard and American Express for the exact
amount of the sale including any taxes and shipping.
Purchase Notes
Gift certificates can Not be returned
and only 5% or under $5.00 may be refunded as change from a gift
certificate purchase. Returned items from gift certificate sales
will be issued a store credit only.
Items that are returned and are not defective may be subject to a restocking
fee up to 20% based on the item returned.
Please Note:
Special Order
items
(That is: Items not carried
in store stock that must be ordered specifically for a customer) are not
returnable or cancellable once ordered
Seasonal
or Holiday Merchandise
is NOT returnable .
Holiday
merchandise &/or decorations are not returnable.
Collectables if opened are NOT Returnable.
Foods, Cosmetics, Jewelry that has
been worn are not returnable.
Special Sale or Close Out Goods
are NOT returnable. Sale Items - Unless specified,
sales are limited to stock on hand
Note:
Prices subject to change without notice
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Warranty
Most of our items are hand made and/or hand
crafted and may vary in color, pattern, shape, size or other physical
characteristics. These are traits of hand craftsmanship, no two
pieces made by hand can be exactly the same, these are signs of uniqueness
and NOT defects.
If you feel an item is defective after
our return period please contact us and we will review each problem and
try to satisfy your difficulty to the best of our ability.
The finish and color samples, shown
within our catalog or website, are used to show
approximate color.
Because of the variation of color in printing, and the
varying qualities of computer monitors, you should be
aware that there will be some color variance from
catalog or computer samples to the actual finish sample.
Due to the difference in natural wood
grain and hand glazing on painted and stained finishes,
you should also expect variances from our small actual
wood finish samples to the finished product. An “exact”
match is not possible.
We sell hand made/crafted items - No two will be exactly alike.
Please do not expect the exactness of factory made goods.
Also DO NOT
Expect to match previously purchased items that you may have. We CAN
NOT Guarantee items will match
and We Can Not accept returns on that basis.
Please understand that for most of the items we sell there is no
warranty unless supplied by the manufacturer. Due to the variables
of use for the products we can not provide any warranty on these products.
No other warranty is expressed or implied.
Note
Damages MUST be reported in 72 hours
of receipt.
Returns Must be received in 10
businesses days after you receive authorization to return the item.
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Returns
You may return any regular item,
excluding
Antiques, Art work,
Calendars, Collectables, Holiday and Seasonal Merchandise, Foods & Gourmet
items, Furniture, Personalized and special order items
within
15
days
with a receipt.
You
must call first for an RMA authorization.
Refunds will be made in the same tender
as purchased. Without a receipt, only store credit will be issued.
Items paid by check must wait two weeks for clearing and a check will be
mailed to you.
Return shipping
charges are NOT refundable. Returned items MUST be in salable
condition. Items with damaged or incomplete packaging will not be credited.
Antiques,
Art work, Furniture, Seasonal and special order items are
NOT returnable.
Special Order
Items Require a 50% Deposit - that is NOT Refundable or able to be applied
to another item.
Defective special order items will be replaced with
EXACT item only. Hand Crafted special orders take time. We can
not be responsible for artists or manufacturer's failure to make any item
in a stated length of time. We will quote the time to create a
custom piece on what we are told by the artist and manufacturer plus prior
experience with them. In any case your deposit will not be refunded
unless artist or manufacturer agrees to return deposit.
Shipping, handling, insurance and gift
wrap charges are NOT refunded. Customer is responsible for shipping
and packaging return costs. If a shipped item is damaged upon
receipt please notify us within 72 hours and the carrier (UPS, Federal Express or common carrier)
at the phone numbers on your receipt.
Items MUST be returned in original
manufacturers package with all parts, tags, etc for return credit.
Items not complete can not be returned. Customer is responsible for
any return shipping costs and these costs are not refundable.
Customer is responsible to pack item securely so it will not be damaged in
shipping. Customer bears responsibility until item is received.
Returned items must be insured - customer bears all responsibility for
returns.
Customer agrees to Pennsylvania Commercial Laws and all disputes will be
settled by arbitration held in Delaware County, Pennsylvania |
